FAQ

Rules

1. Introduction to the Rules

Our game rules and operating policies (hereinafter the "participating rules") govern your use of any information taken or used from our website, including your registration and participation in any South Beach Bingo game (hereinafter the "game"). Please make certain that you read the participating rules carefully. Each time you use funds from your player account to play a game or you enter our website, you are confirming your full understanding and acceptance of the participating rules. In the event that you have any questions about the participating rules, please contact us for clarification. Should you not be willing to accept the terms of this agreement, you should not play the game.

The personal identity and other personal account information of all South Beach Bingo members will remain strictly confidential. South Beach Bingo will not report wagering information to any person or agency on behalf of any member. This is the sole responsibility of each member.

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2. Fairness Statement

We believe that the South Beach Bingo game system has been designed to be 100% fair to all players. Unlike a South Beach Bingo where a player can YELL Bingo and halt the game immediately, Internet Bingo is played across the globe in many different time zones through a large network of interconnected routers and satellite connections. Although there are times when the Internet runs smoothly and network traffic arrives to it's destination on time, there are a number of factors that can prevent data from arriving. We want to ensure that when a player purchases a game card they have every chance of winning and that the outcome of the game is NOT affected by the:

  • Instability of the internet
  • Speed of one players internet connection over the other player
  • Physical location on the globe

Our developers have continued to evolve our award winning bingo software into what we believe to be the fairest and most reliable form of Bingo on the Internet. If you encounter serious technical problems or would like more information about our games, please contact our help desk.

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3. Definitions and Terminology Used in Our Game

A Player is a person who registers to play South Beach Bingo by filling out our registration form with the required information.

A Purchase occurs after a player enters the South Beach Bingo website and purchases Bingo card(s) from funds that have been deposited in a players account by the player. When a player elects to deposit funds into their player account by one of our e-commerce systems, the purchase must be validated by South Beach Bingo and its credit card agents. In the event that the purchase is subject to a charge-back or is otherwise incomplete the purchase becomes void.

A game purchase is considered valid if the player's deposit of cash funds transaction is complete. We cannot offer refunds once a purchase is made.

All purchases are made in United States currency.

A Card represents a set of a randomly collected numbers between 1 and 75 (inclusive) organized in 5 column, 5 row configurations. Until a card is in play, players have the option to change the collection of numbers by selecting a new card. Once a player accepts the collection of numbers for any game, the card becomes valid and in play.

A Game Variation is a specified pattern that must be matched on a player's card in order to win a game and receive a prize.

A Call is a broadcast message from our game server, received by your computer containing a randomly generated number between 1 and 75.

A Bingo Call is a broadcast message from a player's computer, received by the South Beach Bingo game server identifying that player as a holder of a game variation. In Play will be the term used to describe any game that has been initialized by our game server and is receiving calls and communicating with the game server.

A Prize is a cash allotment that is payable to a player (or players if there is more than one winner) who identifies to South Beach Bingo, through a Bingo call, a match to the game variation of a player card. Prizes are automatically deposited into a players account.

The Parties: South Beach Bingo and the Player. A User ID is username that is assigned to the player by South Beach Bingo at the time of registration, such used by the parties to uniquely identify a player.

A Player Account is the account in which the players use to deposit funds, use to buy into games, deposit winnings into and request payouts from. Once a card is in play, the game credit cannot be returned to the player.

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4. Participation Rules

To participate in a game a player must be 18 years of age or older, must read and consent to all of the participating rules and must have authorization to use a valid credit card acceptable to South Beach Bingo.
South Beach Bingo members may have only ONE active account per person. If the player information on your South Beach Bingo is not valid any winnings in duplicate accounts shall be void. Also, the name on your South Beach Bingo account must match the name on the credit card(s) used to make deposits to that account. If the account name and credit card name(s) do NOT match, any winnings in that account shall be void. This policy is intended to prevent abuse by criminals who use false names and/or create multiple accounts in an attempt to hide credit card fraud.
Participation will require that players register with South Beach Bingo by correctly completing the registration details and offering a full name, address, city, zip code or postal code, state or province, country, e-mail address and telephone number. For any subsequent participation, a player must login with their User ID (provided by South Beach Bingo) and the player password. Games will be offered at approximately 2 (two) minutes after completion of a previous game. South Beach Bingo has exclusive authority to modify the game schedule without prior notice. Any player who wins a prize may be transmitted a reference number that will identify a specific win. The player is responsible for the preserving of any reference numbers provided. In the event that there is a discrepancy between the game variation as it is recorded in South Beach Bingo's database, and that recorded by the player, the calls recorded in the South Beach Bingo game server shall be considered valid. A purchase will be void if for any reason South Beach Bingo does not receive payment or if there is an applicable charge-back at a later date. South Beach Bingo reserves the right to limit any player's participation in a game, particularly in the event that a purchase is rendered void. Prizes will be deposited into the players account. The balance of a winners account will be mailed upon a request by the player, to the mailing address provided at registration. The minimum payout request is $50. Employees and relatives of employees of South Beach Bingo are prohibited from participating in a Game. Players can request a payout only under the following conditions: Players can request a payout from their winnings only. The amounts cannot exceed their player account cash balance, which must be in good standing. South Beach Bingo reserves the right to withhold any such payments until all financial transactions have been settled and cleared. Players can request a payout if they wish to close their players account. Any unpaid or outstanding charges will be subtracted from their account balance in the event of charge backs. Players CANNOT request a payout from deposits or bonuses made to their account unless they wish to cash out and close their player account. Requesting payouts from their account balance derived from deposits and not wins will be deemed a cash advance from South Beach Bingo and a misuse of our online purchasing system. In such cases, South Beach Bingo may levy a surcharge to offset transaction and administrative costs. In ALL cases, South Beach Bingo reserves the right to withhold any such payments until all financial transactions have been settled and cleared.

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5. Cost of Playing @ South Beach Bingo

Bingo cards can range in price from $0.01 US to $1.00 US. This range may vary for special promotions. Players can buy up to 24-48 cards in selected games (depends on the card price).

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6. Claiming Prizes

Prizes shall be automatically deposited to our player account cash balance. Players can purchase games from their winnings or request a payout be mailed the address given at the time of registration. Players who wish to claim their prize money must request a "payout". This can be done by visiting the player's area and selecting the payout request link. However, please make sure that the mailing information is correct when you register in order to avoid mailing delays.

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7. Limits of Liability and Indemnification Statement

THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. REFERENCES TO SERVICES AND PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. IN NO EVENT SHALL South Beach Bingo BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION. THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE PUBLICATION. South Beach Bingo MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT (S) AND/OR THE PROGRAM (S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.

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SPECIFICS

It is the responsibility of player to ensure that they understand and comply fully in respect of any state, national and international laws, regulations, directives etc. applicable to the player. South Beach Bingo cannot be held responsible for any third party claims of any kind against players. Player's agree that they are 18 years of age and have authorization and authority to use the credit card offered to South Beach Bingo for a purchase. South Beach Bingos' liability with respect to any claim made by a player shall be limited to the prize. Under no circumstances will South Beach Bingo be liable to any costs or expenses incurred by a player in making a claim. South Beach Bingo will not be held liable to any costs or expenses incurred by a player for any overdrafts relating to deposits to player accounts made through our e-commerce systems. It is the player's responsibility to ensure that sufficient funds are available to them before they make a deposit to their player accounts via our e-commerce systems. South Beach Bingo will not be held liable for any costs or expenses incurred by a Player for any overdrafts resulting from multiple deposits to a player's account made through the improper use of our e-commerce systems. Reloading a cash deposit transaction page constitutes misuse of our e-commerce system and as such, South Beach Bingo will not be held responsible or liable for any overdraft charges or costs that they may incur as a result misuse of our e-commerce systems. South Beach Bingo shall have the right to suspend or withdraw any participation at its absolute discretion. South Beach Bingo Management reserves the right to refuse or close any account at their sole discretion and void any winnings made. Personal details of all players will remain confidential unless players agree to their details being used for future publicity purposes. South Beach Bingo will not be liable for any loss of whatsoever in nature arising from the cancellation of any round, including the loss, for whatever reason, of the chance to participate in the game. In particular, but without prejudice to the generality of the foregoing, South Beach Bingo will not be liable to any person: For the failure of, or damage or destruction of South Beach Bingos central computer system or records, or any part thereof, for delay, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, for any delay resulting in non-receipt of any participation for a particular round. The parties shall not commit nor purport to commit the other to honor any obligation other than is specifically provided for by these participation rules. The player accepts liability for any damages that may be caused by the misuse of his/her membership number and access-code details on Internet.

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8. Disputes

South Beach Bingo wants to assure all of its players (and prospective players) that it has made every effort possible to provide you with the world's most entertaining, reliable, and more importantly, honest Bingo game on the Internet. It is our sincere intent to ensure that all of our players are satisfied with the quality and fairness of our games. Every effort possible has been made by South Beach Bingo to promptly and impartially resolve all disputes that may arise from the use of our game. Customer satisfaction is our primary goal in providing you our Bingo game. As the operators of South Beach Bingo, we are determined to provide you our highest level of customer service possible. Our resolve is to consistently provide you with a fair and impartial dispute mechanism in the event that a dispute occurs. The success of our business is dependent on providing you with exceptional customer satisfaction policies. Obviously, happy customers will ensure that we win new customers and that our existing players will continue to come back to enjoy South Beach Bingo time and time again. However, please be advised that in the event of any dispute regarding a participation or a prize, the decision made by South Beach Bingo will be final and binding. The relationship between the parties as well as this agreement are governed by and construed in accordance with the laws of Costa Rica. South Beach Bingo reserves the right to amend these Rules from time to time and vary them without prior notice.

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9. Free Money Rules

The $25.00 sign-up bonus is good only upon original sign up. You must email our Help Desk at support@southbeachbingo.ag to receive these $25.00 Multiple accounts opened by one person will not receive the $25.00 bonus, and will be closed

Sometimes South Beach Bingo will have promotions going on which players will receive a bonus with no previous deposits required. (e.g. Free Money). Below you will find the rules players that apply the description below must follow:

1) The bonus money cannot be withdrawn by itself; it can only be played.

2) Any winnings made from this bonus money can be redeemed if and only if the amount of the cash out is above $50.00 USD which does NOT include a $10.00 USD service charge fee customers will be charged to cash out.

3) The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $150.00 USD. Any person who tries to go above this limit will have his funds returned to his account and they must be played entirely.

4) People who abuse of any ongoing free money promotions will have all of their accounts closed.

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